Frequently asked questions

Fill in the quote form or call or text 027 612 2522. Every home is different, so we give you a clear quote for your job before any work starts.

Christchurch and the wider Canterbury area, including Rolleston, Lincoln, Kaiapoi and Rangiora. If you're not sure, just ask.

We work Monday to Saturday, 9am to 9pm.

Yes. We clean offices, shops and rental properties, and can often work in the evening or on Saturdays.

Yes, please. We ask everyone to vacuum beforehand, and most people do. If it hasn't been done, we'll vacuum first, which may add to the cost.

Please move small items, fragile pieces and anything on the floor. We can work around larger furniture and will talk it through when you book.

Only to let us in and walk through the job. Plenty of customers leave a key for end-of-tenancy and rental cleans.

Yes. We use professional-grade, low-residue products that are safe for children and pets once the carpet is dry.

A Hydramaster Boxxer 318 truck-mounted extraction unit. The machine stays in the van, so it's quieter indoors and delivers far more heat and suction than a portable machine.

Yes. We carry $1 million in public liability insurance.

It depends on the weather and the carpet. On a warm, breezy day it can be dry in about an hour. In cold, damp weather, thick or wool carpet can take up to 2–3 days, especially in hallways and rooms that get little sun. Opening windows or running a heat pump helps a lot.

Most do. Some, like old dye, bleach spots or burns, have changed the fibre itself and can only be lightened. We test first and tell you honestly before we start.

Let us know within 48 hours and we'll come back and re-treat that area at no extra cost.

Most homes every 12 to 18 months. Homes with pets, young children or heavy foot traffic often benefit from a clean every 6 to 12 months.